Keep your website secure, fast and always running smoothly.

Websites are dynamic software ecosystems that degrade over time without regular maintenance. The web server environment, PHP versions, third-party APIs, and browser rendering engines receive constant updates. Without regular patches, software develops security vulnerabilities that automated botnets exploit to inject malware, spam links, or ransomware. Outdated code also slows down your website, causes broken forms, and degrades search engine rankings. Our proactive care plans catch and resolve these issues before they cause costly business disruptions.

Our $50/month Essential Care plan includes: automated daily off-site cloud backups to Amazon S3 with 30-day version history; 24/7 real-time uptime monitoring with immediate downtime alerts; weekly updates of WordPress/CMS core, themes, and plugins safely verified; malware scanning and firewall protection; and 1 hour of monthly developer time for text updates, image swaps, or banner additions.

Our 24/7 uptime monitoring system notifies our engineering team the moment your website stops responding. If your site goes down, a developer immediately triages the issue, checks server logs, and restores service. If an unmaintained site gets compromised by malware, our team isolates the breach, cleans infected files, updates security credentials, hardens firewalls, and restores clean verified backups to get you back online quickly.

We never click "Update All" blindly on a production website. For all non-trivial updates, we clone your website to an isolated staging environment first. We apply the updates, execute visual regression tests to verify that layouts haven't broken, test forms and shopping checkouts, and verify PHP error logs. Only once the staging environment passes 100% of checks do we deploy the updates to your live site.

Backups are encrypted and stored off-site on redundant cloud infrastructure (Amazon S3 or Google Cloud Storage) completely isolated from your web host. This ensures that even if your hosting server suffers a catastrophic failure, your website data remains safe. Complete restorations can typically be executed in under 15 minutes.

Developer hours included in your plan can roll over for up to 60 days on our Pro Business and Enterprise plans, giving your team flexibility to accumulate hours for larger quarterly campaigns or seasonal promotions.

Yes! Over 60% of the websites we maintain were originally designed or built by another agency. When you sign up, we conduct a comprehensive onboarding audit to review the existing codebase, identify hidden technical debt or vulnerabilities, configure proper backups, and bring the site up to our high reliability standards.

We maintain custom web applications built on Node.js, React, Next.js, Laravel, Python, and custom PHP, as well as e-commerce platforms like Shopify and WooCommerce. Our engineering team manages Linux server security, SSL renewals, database indexing, and API integrations for custom software stacks.

No. All our website maintenance plans operate on a simple month-to-month basis with zero long-term lock-in contracts. You can pause, upgrade, downgrade, or cancel your plan at any time with a simple 14-day notice. You retain complete ownership of your hosting accounts, domain names, and source code at all times.

You can submit requests directly via email, through our support ticket portal, or via a dedicated client Slack channel for Pro and Enterprise accounts. Small content and design tasks are typically completed within 24 business hours.