{"id":4286,"date":"2020-06-19T22:17:31","date_gmt":"2020-06-19T22:17:31","guid":{"rendered":"https:\/\/aviancetechnologies.com\/blog\/blog\/robinhood-announces-changes-to-app-after-young-customers-suicide\/"},"modified":"2020-06-19T22:17:31","modified_gmt":"2020-06-19T22:17:31","slug":"robinhood-announces-changes-to-app-after-young-customers-suicide","status":"publish","type":"post","link":"https:\/\/aviancetechnologies.com\/blog\/robinhood-announces-changes-to-app-after-young-customers-suicide\/","title":{"rendered":"Robinhood announces changes to app after young customer&#8217;s suicide"},"content":{"rendered":"<p>\u00a0\u00a0 <\/p>\n<p>[responsivevoice_button rate=&#8221;1\u2033 pitch=&#8221;1.2\u2033 volume=&#8221;0.8\u2033 voice=&#8221;US English Female&#8221; buttontext=&#8221;Story in Audio&#8221;]<\/p>\n<h2>Robinhood announces changes to app after young customer&#8217;s suicide<\/h2>\n<p><\/p>\n<div id=\"piano-inline-content-wrapper\" data-piano-inline-content-wrapper=\"\">\n<ul class=\"summary-list\">\n<li>Robinhood, a commission-free trading app, said Friday it is making changes after a 20-year-old customer died by suicide thinking he incurred losses of over $730,000.<\/li>\n<li>Co-founders Vlad Tenev and Baiju Bhatt said they&#8217;re expanding options-trading educational content and hiring a specialist to further assist users.<\/li>\n<li>Robinhood is also working to improve messaging to customers about multi-leg options spreads, a complex style of options trading, and changing parts of its user interface.<\/li>\n<li>Visit Business Insider&#8217;s homepage for more stories.<\/li>\n<\/ul>\n<p>After a young customer died by suicide and left a note expressing confusion over the platform&#8217;s product, the founders of the trading app Robinhood said Friday they&#8217;re introducing changes and hiring an education specialist to help users navigate sophisticated trading strategies.\u00a0<\/p>\n<p>Alexander Kearns, a 20-year-old college student at the University of Nebraska, killed himself on June 12, his family said. Kearns saw a negative cash balance of $730,165 in his account, Forbes first reported, a figure that was likely the result of a glitch inside the app.<\/p>\n<p>The next day, Robinhood was alerted to Kearns&#8217; death, and offered to speak with his family, cofounders and co-chief executives Vlad Tenev and Baiju Bhatt said.\u00a0<\/p>\n<p>The commission-free trading app is now making changes to various aspects of its product, including improving in-app messages and emails sent to customers about multi-leg options spreads, a sophisticated style of trading involving two or more options.\u00a0<\/p>\n<figure class=\"figure image-figure-image image-figure-float-right float-md-right\" data-type=\"img\" data-e2e-name=\"image-figure-image\" data-media-container=\"image\">\n<div class=\"lazy-holder lazy-holder \" style=\"padding-top: calc(100% * 683 \/ 1024)\">\n<p>  <img decoding=\"async\" class=\"lazy-image \" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 1 1'%3E%3C\/svg%3E\" data-content-type=\"image\/jpeg\" data-srcs=\"{&quot;https:\/\/i.insider.com\/5eeb89b5988ee321d6713945&quot;:{&quot;contentType&quot;:&quot;image\/jpeg&quot;,&quot;aspectRatioW&quot;:1024,&quot;aspectRatioH&quot;:683}}\" alt=\"Robinhood app phone screen\"\/><noscript><br \/>\n    <img decoding=\"async\" src=\"https:\/\/i.insider.com\/5eeb89b5988ee321d6713945?width=600&amp;format=jpeg&amp;auto=webp\"\/><\/noscript><\/p><\/div>\n<p>    <span class=\"image-source-caption \"><figcaption class=\"image-caption\" data-e2e-name=\"image-caption\">\n        Robinhood has raised more than $1 billion in outside funding.<br \/>\n      <\/figcaption><span class=\"image-source\" data-e2e-name=\"image-source\"><br \/>\n          Rafael Henrique\/SOPA Images\/LightRocket via Getty Images<br \/>\n        <\/span><br \/>\n    <\/span><br \/>\n<\/figure>\n<\/p>\n<p>It&#8217;s also adding new details to the app&#8217;s history page to better help users &#8220;understand the mechanics of early options assignments,&#8221; and is working to change parts of its user interface.\u00a0<\/p>\n<p>&#8220;We are considering additional criteria and education for customers seeking level 3 options authorization to help ensure customers understand more sophisticated options trading,&#8221; Tenev and Bhatt said in a statement.\u00a0<\/p>\n<p>They said the changes will &#8220;take a bit of time to roll out,&#8221; but a\u00a0spokesperson declined to comment on any timeline.<\/p>\n<p>Robinhood also said it&#8217;s making a donation to the American Foundation for Suicide Prevention.<\/p>\n<p>Valued at over $8 billion after its most recent funding round, Robinhood has become one of the most well-funded and widely used financial-technology startups in recent years.<\/p>\n<p>It accelerated a new generation of traders&#8217; appetites for commission-free trades using their phones, and ultimately pushed legacy brokerages like Charles Schwab to drop trading fees for retail investors.<\/p>\n<p>Robinhood, which claims some 13 million users, has raised more than $1 billion in outside funding, according to Crunchbase.\u00a0<\/p>\n<p>The startup has also come under scrutiny for the way it gives the masses, including inexperienced investors who may not have the risk tolerance or know-how, a way to trade complex products.<\/p>\n<p>&#8220;I liken it to giving the keys of a sports car to a 12-year-old,&#8221; Tara Falcone, founder of the financial education company ReisUP, told NBC News last year.<\/p>\n<section data-track-content=\"\" data-post-type=\"post\">\n<section>\n<p><em>If you or someone you know is struggling with depression or has had thoughts of harming themselves or taking their own life, get help.\u00a0The National Suicide Prevention Lifeline (1-800-273-8255) provides 24\/7, free, confidential support for people in distress, as well as best practices for professionals and resources to aid in prevention and crisis situations.<\/em><\/p>\n<\/section>\n<\/section>\n<\/div>\n<div class=\"post-item-metadata entry-meta\">\n<p class=\"has-background has-very-light-gray-background-color\">Disclaimer: Content may be edited for style and length.\u00a0<a class=\"newsium-categories category-color-1\" href=\"http:\/\/feedproxy.google.com\/~r\/typepad\/alleyinsider\/silicon_alley_insider\/~3\/4w8DAOLCq7A\/robinhood-changes-to-app-after-young-customer-dies-by-suicide-2020-6\" target=\"_blank\" rel=\"noopener noreferrer\">Story Source<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0\u00a0 [responsivevoice_button rate=&#8221;1\u2033 pitch=&#8221;1.2\u2033 volume=&#8221;0.8\u2033 voice=&#8221;US English Female&#8221; buttontext=&#8221;Story in Audio&#8221;] Robinhood announces changes to app after young customer&#8217;s suicide Robinhood, a commission-free trading app, said Friday it is making changes after a 20-year-old customer died by suicide thinking he incurred losses of over $730,000. Co-founders Vlad Tenev and Baiju Bhatt said they&#8217;re expanding options-trading &#8230; <a title=\"Robinhood announces changes to app after young customer&#8217;s suicide\" class=\"read-more\" href=\"https:\/\/aviancetechnologies.com\/blog\/robinhood-announces-changes-to-app-after-young-customers-suicide\/\" aria-label=\"Read more about Robinhood announces changes to app after young customer&#8217;s suicide\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":4287,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1,30],"tags":[],"class_list":["post-4286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-technology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Robinhood announces changes to app after young customer&#039;s suicide - Aviance Technologies<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Robinhood announces changes to app after young customer&#039;s suicide - Aviance Technologies\" \/>\n<meta property=\"og:description\" content=\"\u00a0\u00a0 [responsivevoice_button rate=&#8221;1\u2033 pitch=&#8221;1.2\u2033 volume=&#8221;0.8\u2033 voice=&#8221;US English Female&#8221; buttontext=&#8221;Story in Audio&#8221;] Robinhood announces changes to app after young customer&#8217;s suicide Robinhood, a commission-free trading app, said Friday it is making changes after a 20-year-old customer died by suicide thinking he incurred losses of over $730,000. Co-founders Vlad Tenev and Baiju Bhatt said they&#8217;re expanding options-trading ... 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