{"id":3594,"date":"2020-05-29T17:46:40","date_gmt":"2020-05-29T17:46:40","guid":{"rendered":"https:\/\/aviancetechnologies.com\/blog\/blog\/facing-cyber-extortion-hire-a-professional-negotiator-experts-say\/"},"modified":"2020-05-29T17:46:40","modified_gmt":"2020-05-29T17:46:40","slug":"facing-cyber-extortion-hire-a-professional-negotiator-experts-say","status":"publish","type":"post","link":"https:\/\/aviancetechnologies.com\/blog\/facing-cyber-extortion-hire-a-professional-negotiator-experts-say\/","title":{"rendered":"Facing cyber extortion? Hire a professional negotiator, experts say"},"content":{"rendered":"<p>\u00a0\u00a0 <\/p>\n<p>[responsivevoice_button rate=&#8221;1\u2033 pitch=&#8221;1.2\u2033 volume=&#8221;0.8\u2033 voice=&#8221;US English Female&#8221; buttontext=&#8221;Story in Audio&#8221;]<\/p>\n<h2>Facing cyber extortion? Hire a professional negotiator, experts say<\/h2>\n<p><\/p>\n<div>\n<p>With organizations increasingly facing targeted combined ransomware and extortion management needs to think about hiring a professional negotiator to deal with attackers, says a cyber expert.<\/p>\n<p>Dominique C. Brack, principal information security at T-systems International, said Thursday during an online cyber conference called siberXchange staged by Richmond Hill, Ont.,-based siberX, that most enterprises aren\u2019t prepared for those situations. \u201cFrom my experience enterprises are not quite ready yet.\u201d<\/p>\n<p>Organizations are still debating whether ransomware is part of business continuity, Brack said. But, he added, \u201cin my view, ransomware needs to be a top priority and belongs in a business continuity plan. So if you are a CEO, a CSO, a risk manager, ransomware \u2014 including consideration for negotiation \u2014 needs to be on your agenda right now.\u201d<\/p>\n<p>Negotiating with an extortionist is \u201cnot like haggling over price in a sale,\u201d he added. \u201cIn a real situation in a large corporation, it\u2019s complex.\u201d There are a wide range of factors to consider including whether to pay, he said.<\/p>\n<p>\u201cIt\u2019s absolutely important to think about negotiations and how it will take place within your company.\u201d<\/p>\n<p>Other panellists included Anne Leslie, a senior managing consultant for IBM Security based in France; Calvin Chrustie, Vancouver-based partner and senior consultant at InterVentis Global, along with his New York City-based partner Timo der Weduwen; and Patrick Wheeler, co-founder of CyberWayFinder, a Belgium cybersecurity training company.<\/p>\n<h4><strong>Related:<\/strong><\/h4>\n<p><strong> Ransomware now stealing data<\/strong><\/p>\n<p>Chrustie and der Weduwen, former policemen who have extensive training in the field, originally formed their firm to represent organizations in hostage negotiations and crisis management. It says something about the current state of online attacks that they now also act for firms in cyber extortions.<\/p>\n<p>der Weduwen a former member of the Netherlands Police and a graduate of Scotland Yard\u2019s international hostage negotiation program who trains UN hostage managers, said there are many similarities between hostage and cyber negotiations: Threats, demands and deadlines.<\/p>\n<p>These crises create a tremendous amount of pressure on management teams, he noted. \u201cIt seems it takes away their oxygen, takes away their critical thinking, even their ability to work as a team. So you see a lot of quick decision-making, a lot of emotional reacting while the crisis is going on \u2026<\/p>\n<p>\u201cYou need more than a smart person to deal with it [negotiation]. You need a team, you need a concept. And the moment that you work according to a procedure based on the success you can find your way through this crisis and then start using negotiation as a tool\u201d to take control of the agenda.<\/p>\n<p>From the IT side, Wheeler said crisis managers and business continuity experts aren\u2019t good at making management decisions. \u201cIncident responders are lovely technicians and understand the technology, but are not in the position to draw the link with the strategic decision-maker.\u201d And management has trouble with cyber experts, he added.<\/p>\n<p>Referring to der Weduwen\u2019s comment about a crisis drawing oxygen from a room, Wheeler said professional negotiators \u201cbring stillness into the room and enable decision-making.\u201d<\/p>\n<p>\u201cThis is not something you improvise,\u201d Leslie said of negotiation with an attacker. \u201cThis is honed.\u201d<\/p>\n<p>Looking at the different skills needed to solve different problems extends to cyber hiring, she added. \u201cWe need to think differently.\u201d<\/p>\n<p>What an experienced hostage negotiator does is allow management to make better decisions, Chrustie said. Outside negotiators can also give management cover in countries where paying a ransom to anyone connected with a terrorist group is illegal, der Weduwen. If asked why a ransom was paid, management can say, \u201cWe did the best we could, took the advice of professional negotiators.\u201d<\/p>\n<p>Finally, Leslie said it\u2019s vital management and the IT team be prepared for any eventuality. \u201cYou can\u2019t know how these events will feel until you have a crisis \u2026 My strong recommendation is people in cybersecurity, the C-suite think about what will do, who they will call\u201d in a major incident.<\/p>\n<p>\u201cFailing to plan, failing to anticipate risks not just data and infrastructure. It risks people.\u201d And sometimes a specialist may be needed.<\/p>\n<p>\u201cIt\u2019s not an admission of failure to say there are things in specific situations we don\u2019t know how to do,\u201d she said.<\/p>\n<p>The conference concludes today.<\/p>\n<\/div>\n<div class=\"post-item-metadata entry-meta\">\n<p class=\"has-background has-very-light-gray-background-color\">Disclaimer: Content may be edited for style and length.\u00a0<a class=\"newsium-categories category-color-1\" href=\"https:\/\/www.itworldcanada.com\/article\/facing-cyber-extortion-hire-a-professional-negotiator-experts-say\/431441\" target=\"_blank\" rel=\"noopener noreferrer\">Story Source<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0\u00a0 [responsivevoice_button rate=&#8221;1\u2033 pitch=&#8221;1.2\u2033 volume=&#8221;0.8\u2033 voice=&#8221;US English Female&#8221; buttontext=&#8221;Story in Audio&#8221;] Facing cyber extortion? Hire a professional negotiator, experts say With organizations increasingly facing targeted combined ransomware and extortion management needs to think about hiring a professional negotiator to deal with attackers, says a cyber expert. Dominique C. Brack, principal information security at T-systems International, &#8230; <a title=\"Facing cyber extortion? Hire a professional negotiator, experts say\" class=\"read-more\" href=\"https:\/\/aviancetechnologies.com\/blog\/facing-cyber-extortion-hire-a-professional-negotiator-experts-say\/\" aria-label=\"Read more about Facing cyber extortion? Hire a professional negotiator, experts say\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1,30],"tags":[],"class_list":["post-3594","post","type-post","status-publish","format-standard","hentry","category-news","category-technology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Facing cyber extortion? Hire a professional negotiator, experts say - Aviance Technologies<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Facing cyber extortion? Hire a professional negotiator, experts say - Aviance Technologies\" \/>\n<meta property=\"og:description\" content=\"\u00a0\u00a0 [responsivevoice_button rate=&#8221;1\u2033 pitch=&#8221;1.2\u2033 volume=&#8221;0.8\u2033 voice=&#8221;US English Female&#8221; buttontext=&#8221;Story in Audio&#8221;] Facing cyber extortion? Hire a professional negotiator, experts say With organizations increasingly facing targeted combined ransomware and extortion management needs to think about hiring a professional negotiator to deal with attackers, says a cyber expert. Dominique C. Brack, principal information security at T-systems International, ... 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