{"version":"1.0","provider_name":"Aviance Technologies","provider_url":"https:\/\/aviancetechnologies.com\/blog","author_name":"ATN","author_url":"https:\/\/aviancetechnologies.com\/blog\/author\/webmaster\/","title":"Cisco contact centre survey reveals pain points - Aviance Technologies","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"JqduxLSX5l\"><a href=\"https:\/\/aviancetechnologies.com\/blog\/cisco-contact-centre-survey-reveals-pain-points\/\">Cisco contact centre survey reveals pain points<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/aviancetechnologies.com\/blog\/cisco-contact-centre-survey-reveals-pain-points\/embed\/#?secret=JqduxLSX5l\" width=\"600\" height=\"338\" title=\"&#8220;Cisco contact centre survey reveals pain points&#8221; &#8212; Aviance Technologies\" data-secret=\"JqduxLSX5l\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/aviancetechnologies.com\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/aviancetechnologies.com\/blog\/wp-content\/uploads\/2020\/04\/Cisco-contact-centre-survey-reveals-pain-points.jpg","thumbnail_width":1051,"thumbnail_height":591,"description":"\u00a0&nbsp; [responsivevoice_button rate=&#8221;1\u2033 pitch=&#8221;1.2\u2033 volume=&#8221;0.8\u2033 voice=&#8221;US English Female&#8221; buttontext=&#8221;Story in Audio&#8221;] Cisco contact centre survey reveals pain points During these days of lockdown, contact centres are a company\u2019s lifeline for customers, and they\u2019re of necessity rapidly evolving. Barbara Ferguson, senior product manager, Cisco Contact Centre, told the publication that clients are saying their call volume ... Read more"}